1 hour ticket response
Prompt support is our most important responsibility and that’s why we have a team of competent customer support engineers who are ready to offer a quick response to any question that you might have. Simply post your tech support ticket from your Website Control Panel and we’ll respond back to you within 1 hour in the worst case scenario. As a matter of fact, we work hard and aim for a twenty–minute response time.
An Outstanding Customer Service
Our customer care team representatives have immense experience in the shared website hosting business and are practiced enough to find a quick answer to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the ticket will be forwarded to a programmer or system administrator for additional investigation.
An Easy–to–Navigate Help Center
In the Website Control Panel you’ll find an easy–to–navigate Help Center section where you can find quick tips on how you can use our web hosting services. You can find the answers to your inquiries in the F.A.Q. library, see more hints in the web hosting account management articles or check the step–by–step video tutorials.