Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your assistance requests will be dealt with in no more than one hour after the support ticket or e–mail has been submitted. If your case calls for further assistance from a sysadmin, we will direct the trouble ticket or the e–mail to the person on duty and will leave a note to notify you that more time will be required for reaching the best solution. And if you order the Optional Admin Services package, any of the tasks included there will be completed whenever you want.
A Top–Notch Help Desk Service
- We will be online for you 24/7/365 to reply to any questions that you may have about our Website Control Panel or any of the applications that we have installed for your convenience on the dedicated web hosting server. In case you also need assistance tackling server admin procedures, consider our Optional Admin Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and restarting services, plus problem troubleshooting and software installation procedures.
An Intuitive Help Section
Every dedicated server comes with our charge–free Website Control Panel, which boasts a detailed knowledgebase plus a set of step–by–step video tutorials. Whenever you need assistance with the Website Control Panel, just click on the Videos or Help buttons located in the upper right corner.