Though this is not the most importantaspect in order to distinguish a dependable shared website hosting provider from a bad one and a reseller from a real provider, the option to call and communicate with a live person is a sign that you are not working with a one-person company and that you'll be able to reach someone when you're in need of help. The telephone support for web hosting services may vary from standard to dedicated, so the issues that can be resolved with a call differ based on the specific service provider. Usually, these issues are simpler and include billing or 1st level tech issues as more complex tasks often require a support ticket where both you and the administrators can follow what's going on with a given situation. Nevertheless, being able to phone call your supplier will save you lots of time and efforts for the countless small issues that may eventually appear at the time you manage your web hosting account.
Phone Support in Shared Website Hosting
As we have live telephone support 14 hours per day, you will be able to call us and talk with our customer support representatives to find out more about all shared website hosting that we provide and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we have telephone numbers on 3 different continents and you can call the one nearer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you can phone us about general and billing issues, and even about some tech issues. In case the trouble is strictly technical or it requires longer time to analyze, you'll have to go through our ticketing system, which will allow both you and our technical support crew to keep track of the details supplied by both sides.