In case you’ve got a website, a problem might always surface and it does not automatically need to be related to the web hosting service itself. For example, something could go wrong when you update a web application or some important content could be edited or deleted unintendedly. Irrespective of what the nature of the problem may be, you’ll have to contact the respective customer service team and ask them to retrieve a backup or to help you solve the problem that you’re confronting. How fast they’ll do it will predetermine how much time your sites will be inaccessible. For specific websites like community websites or e-stores, a continual inaccessibility can often mean lost clients and money. With this in mind, it’s of primary importance that you use the services of a web hosting company that provides not only a very good support service, but also a prompt one.
One-Hour Response Guarantee in Shared Website Hosting
If you are using any of our shared website hosting and you’ve got a question or encounter a problem, you can touch base with us 24-7 by posting a tech support ticket or by writing an email and we’ll make certain that you get an answer in no more than an hour. In case the issue can be resolved, we will do it before we respond to you, whereas in case there’s something that you have to do on your end, we’ll supply you with all the required info – what possible solutions to try, what settings to check, and so on. Normally, you’ll receive a reply within less than half an hour, which means that waiting for hours on end or even for more than a day to get support is something impossible. Our 60-minute response guarantee is valid for any query that you might have – billing, general or technical.