In case you’ve got a website, a problem might always surface and it does not automatically need to be related to the web hosting service itself. For example, something could go wrong when you update a web application or some important content could be edited or deleted unintendedly. Irrespective of what the nature of the problem may be, you’ll have to contact the respective customer service team and ask them to retrieve a backup or to help you solve the problem that you’re confronting. How fast they’ll do it will predetermine how much time your sites will be inaccessible. For specific websites like community websites or e-stores, a continual inaccessibility can often mean lost clients and money. With this in mind, it’s of primary importance that you use the services of a web hosting company that provides not only a very good support service, but also a prompt one.