A live chat is among the many ways of communication provided by some web hosting suppliers as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster than a support ticket and it makes it much less likely to misunderstand or misspell a word in comparison to a telephone call with an agent. In addition, if the trouble that you have needs some time to be reviewed and resolved, you will be able to do something else at the same time rather than just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat assistance service completely free as long as you have web access even when your hosting supplier is situated in a different country and they don't have a local telephone number you can call.
Live Chat Support in Shared Website Hosting
In addition to the phone and ticket support, we provide live chat support as well. You can get in touch with us every day, including weekends and holidays, and we will give you more info about the shared website hosting that we offer if you are not among our customers yet, or about basic and billing questions if you already have a user profile. Although for solely technical matters you will need to open a ticket to the tech support, as such issues require additional time to be resolved, you can still get in touch with us through our live chat for some technical details. To give you an example, we will help you set up an email address in your email client or troubleshoot numerous issues, saving you lots of time. Even when our telephone lines are already off for the day, you can speak with a live person.