There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It’s the easiest method of correspondence for a number of reasons. If no customer support staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy & paste large pieces of info without needing to worry about misprints, and in case a certain issue needs more time to be fixed or a number of replies need to be exchanged, all the info will be in one and the same location, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, which implies that if you have to supply information or to follow directions, you will need to use at least two different admin consoles and this number may increase in case you want to manage multiple domains. In addition, lots of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a response.