There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It’s the easiest method of correspondence for a number of reasons. If no customer support staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy & paste large pieces of info without needing to worry about misprints, and in case a certain issue needs more time to be fixed or a number of replies need to be exchanged, all the info will be in one and the same location, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, which implies that if you have to supply information or to follow directions, you will need to use at least two different admin consoles and this number may increase in case you want to manage multiple domains. In addition, lots of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while browsing your website files or updating various account settings. The ticketing system is being closely monitored 24/7 by our technical support staff representatives and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to obtain assistance. Unlike some web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any technical or billing issue. In addition, you can read a number of informative articles, which will help you deal with the most commonly met problems on your own.